By submitting any information about you and/or others within this website, you and they consent to its use as set out in this Privacy Policy.

This Policy (together with our Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.mib.org.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998, the data controller is Motor Insurers’ Bureau of Linford Wood House, 6-12 Capital Drive, Milton Keynes MK14 6XT (“us”,”our”).

1. Information we may collect from you

 We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on this website, uploading content to this website and or by corresponding with us by phone, e-mail or otherwise. This includes, but is not limited to, information you provide when you register to use this website, participate in discussion boards or other social media functions on this website, complete a survey, and when you report a problem with this website. The information you give us may include your name, address, e-mail address and phone number, personal description and photograph.
  • Information we collect about you. With regard to each of your visits to this website we may automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, [including the full Uniform Resource Locators (URL) clickstream to, through and from this website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also work closely with certain third parties (including, for example, the DVLA, DVLNI, insurers, law enforcement bodies, government departments, local authorities and other public or private bodies) and may receive information about you from them;

2. Cookies

This website uses cookies to distinguish you from other users of this website. This helps us to provide you with a good experience when you browse this website and also allows us to improve this. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

3. How will we use your personal data?

The information you supply or we collect about you may be used by us and our agents for the purposes of claims administration, crime prevention and prosecution of offenders, research, management information, staff training, providing financial services / guidance, public relations and debt administration and recovery.

We will also use information held about you in the following ways:

  • Information you give to us. We will use this information:
    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
    • to provide you with information about other goods and services we offer that are similar to those that you have already enquired about;
    • to notify you about changes to our service;
    • to ensure that content from this website is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
    • to administer this website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve this website to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep this website safe and secure;
    • to make suggestions and recommendations to you and other users of this website about goods or services that may interest you or them.
  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

4. Who else will have access to your data?

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (“Group”).

We may share your information with selected third parties including:

  • the DVLA and DVLNI, member insurers, law enforcement bodies, government departments, local authorities and other public or private bodies, where we are obliged or permitted by law to do so. This includes disclosure to third party managed databases of insurance claims used to help prevent fraud, and regulatory bodies for the purposes of monitoring and/or enforcing MIB’s compliance with any regulatory rules/codes;. 
  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • analytics and search engine providers that assist us in the improvement and optimisation of this website;
  • a third party we are under a duty to disclose or share your personal data with in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of MIB, its Group, our members or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention and detection protection.

5. Will we transfer data overseas?

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of services on your behalf, the processing of your details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at 0845 165 2800 or e-mailing mibservices@mib.org.uk.

This website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

7. Rights of access to information

With limited exceptions you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected (we charge £10 per information request - cheques should be made payable to the Motor Insurers' Bureau).

To exercise this right please complete the Subject Access Request form or write to us with details of the information required, enclosing the appropriate payment and evidence of your identity, to: Risk & Compliance Officer, Motor Insurers’ Bureau, Linford Wood House, 6-12 Capital Drive, Milton Keynes, MK14 6XT.

8. Changes to the Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy.

9. Contact us

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to the Risk and Compliance Officer, at Linford Wood House, 6-12 Capital Drive, Milton Keynes MK14 6XT or enquiries@mib.org.uk  

10. Cookies Policy

The following explains how the Motor Insurers’ Bureau ("MIB") uses non-intrusive cookies on this website. Continued use of this website implies your (or a user of your computer's) ("you") acceptance of this Cookie Policy.

A 'cookie' is information that a website transfers to and stores on the hard drive of your device so that it can remember something about you at a later time. A ‘cookie’ recognises you when you return to this website. MIB may collect information by ‘cookies’ about your device including the IP address, operating system and browser type. This information is used to improve the use of this website, to track visitor use of this website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.

MIB uses the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of this website. They include, for example, cookies that enable you to log into secure areas of this website.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around this website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to this website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region, and High Visibility setting).
  • Targeting cookies. These cookies record your visit to this website, the pages you have visited and the links you have followed. We will use this information to make this website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

MIB uses the following individual 'cookies':

  • To collect generic information using Google Analytics to see how visitors use this website. The cookies collect information in an anonymous form, including the number of visitors to this website, what websites visitors have come from and the pages they visited. MIB uses this information to compile reports and help us improve this website.
  • To provide a service known as "Retargeting" (details explaining Retargeting can be found below.) You may receive ‘cookies’ from MIB when you visit one of the following websites:

http://www.mib.org.uk
http://stayinsured.askmid.com
http://www.askmid.com

or you may receive additional cookies as a result of being directed to either:

http://stayinsured.askmid.com or
http://www.askmid.com websites from our advertising banner(s) which are displayed on other 3rd party websites.

  • Retargeting ‘cookies’ - To control a form of marketing called Retargeting. When a user visits one of MIB's websites the browser will identify the ‘cookie’ on the hard drive of the user's device, and it will know if it has  previously visited this website or not. (This is whether you clicked on the MIB banner or simply passed over it.) The type of information gathered by this process counts the hits to the website and/or banner(s) linked to an IP address and domain.  This information is used by MIB in reporting statistical information. MIB uses tracking technologies in a variety of ways, including:
    • keeping count of return visits to this website or our partners' or third party websites;
    • accumulating and reporting aggregate statistical information on website and advertisement usage; and
    • determining which features users like best.

Such information may be transferred and or accessed by third party motor insurance organisations.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

How to refuse to accept cookies

At any time you may refuse to accept cookies on this website by activating the setting on your browser which allows you to refuse the setting of cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. By deleting cookies in this manner, you will also disable MIB’s cookies that control the High Visibility settings of your browser. If you refuse to accept ‘cookies’, you may be unable to access all or certain parts of this website.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout