MIB are pleased to announce the launch of Official Injury Claim, a new free and official service for people who suffer road traffic accident related minor injuries, such as whiplash, to claim compensation without the need for legal representation. Developed on behalf of the Ministry of Justice, this easy-to-use online service guides someone through the process of making a claim, obtaining a medical report, managing that claim and, if their claim is successful, receiving compensation.

Dominic Clayden, Chief Executive of MIB said:

“We are pleased to have delivered on our remit to build a service that meets the requirements of these important policy changes.

“MIB’s focus has always been about making sure the new legal process is as easy and straight forward as possible for anyone who might need to make a claim.

“To make sure the service works well for everyone we will continue our work with the Ministry of Justice to listen to feedback and to make further enhancements.”

Official Injury Claim can be used for claims up to £5,000 for a personal injury, rising to a total of £10,000 for all losses related to the accident (such as loss of earnings and damage to your car and property).

A claim can be made if:

• someone is aged 18 or over
• the accident happened in England or Wales
• the accident happened on or after the 31st May 2021
• someone was inside a vehicle
• someone believes the accident was not their fault

The new service has been built to make the claims process inclusive and accessible to as many people as possible . A customer contact centre is available to provide offline support if someone has difficulties in accessing or using the online service, giving access to a paper-based process and translation services if needed.

For the further information and guidance visit Official Injury Claim.