MIB has appointed Anna Fleming to the role of Chief Operating Officer, following her role as Acting Chief Claims Officer at Zurich.

Anna will bring her knowledge and experience of transformational claims programmes to MIB in Autumn 2017. She is also a qualified solicitor and has used this combined expertise in her senior Claims’ roles at Zurich since 2004, including Property Claims Director and Director of Claims Supply and Services. In 2011, Anna was appointed Business Programme Director, running the significant change programme to introduce Guidewire ClaimCenter to Zurich Claims’ operations. She was appointed Chief Claims Officer (ad interim) in November 2016.

Anna will have responsibility for MIB’s claims operations as well as Enforcement and Data Services.

Ashton West OBE, Chief Executive at MIB said: “We are delighted that Anna is joining us at this important time in our development. Her appointment completes the re-structured executive leadership team at MIB and strengthens our ability to continue to transform and improve our services to claimants, the insurance industry and all of our partners.”