How long will it take to submit a claim?

The online claim form is dynamic, i.e. each section navigates the user to the relevant pages, so only the sections applicable to that type of claim need to be completed. For example, if personal injury alone is selected, then information relevant for assessment of personal injury claims will only need to be provided.

As a result, the time taken to submit a claim online will be less than the time taken to submit a paper claim.