In this issue, we bring you the latest on Navigate, our Enforcement Programme, an insight into our work on cross-border and Green Card, and more great results from the IFB (Insurance Fraud Bureau) and ELTO (the Employers' Liability Tracing Office).
June 2024
At the end of 2022, we announced the biggest-ever package of improvements to our claims service. Our goal was to create a quicker, easier and more efficient experience for our customers and to limit the need to contact us to the most complex cases. Today, we're seeing the benefits of those improvements.
Replatforming the Motor Insurance Database (MID) to Navigate – our new modern cloud platform - was the first significant milestone in our programme to provide modern data services to support insurers and help the police make roads safer.
After months of refining and testing the solution with the support of members, we are pleased to share that we have agreed on a new process that will allow ELTO (the Employers' Liability Tracing Office) to source ERNs directly from HMRC.
In case you missed it, our CEO, Dominic Clayden, will be leaving MIB this week, and Angus Eaton will join us from Hastings Direct.
As part of our mission to keep people safe by getting uninsured drivers off the roads, in October 2023, we announced an additional £5 million investment in our Enforcement Programme.
Operation Tutelage is a national policing initiative, led by the NPCC's National Roads Policing Operations, Intelligence and Investigation (NRPOII) and funded by MIB. It was introduced nationally in January 2020 to help reduce uninsured driving levels across the UK.
In June, we hosted the COB (Council of Bureaux) General Assembly, bringing together colleagues from 50 countries in Europe, Africa and the Middle East to help maintain frictionless travel across the regions.
The IFB (Insurance Fraud Bureau) continued working alongside insurers and the police to crack down on crash for cash with a focus on public awareness and reporting through CheatLine, the IFB's confidential reporting service.
We were recognised for our role in helping insurers proactively support their customers after the fire at Luton Airport last year. MIB's unique position in the industry meant we were able to provide data to our insurance colleagues to enable them to quickly reach their customers and settle over 1,000 claims.
We met our industry colleagues from MDS, Markerstudy, and Towergate (to name a few) at this year's BIBA (British Insurance Brokers' Association) Conference. We also spoke to new firms looking to join the IFB and discussed the current market and how insurers are responding to emerging risks.
Sign up to receive relevant updates from MIB, including our work to tackle uninsured driving plus regular news from the IFB, ELTO and OIC.
Don't miss Informer, the IFB's newsletter featuring success stories, technology updates, upcoming events, campaigns and new initiatives to tackle insurance fraud.
Insurance Fraud Register Demos
2, 16, 23, 30 July
Insurance Fraud Register / IFiHUB Demos
4, 11, 18, 25 July & 1 August
Workshop (Enabler-led Fraud)
15 July
Data Services & IFiHub Masterclass
16 July
Strategic Threat Assessment Workshop
16, 24 July & 1 August
To learn more, please contact us at: CustomerEnquiries@mib.org.ukby email or find us on social media.