Our phased approach to Navigate Go Live this week has launched an exciting new era for MIB’s data services.

Given the scale of this technical implementation, it was inevitable that we would come across some unexpected issues and we apologise to anyone who has been affected by these challenges.

During the course of our phased approach, we have:

• Migrated 4.1 billion data records from the MID into Navigate;
• Undertaken extensive testing with insurers and the Police;
• Processed 700,000 new records into Navigate with no known errors so that 92% of policyholder data is now in Navigate.

In the lead up to Go Live, and over the course of this week, we have worked closely with our police partners who have been supportive of our approach to Navigate’s launch. They have been successfully connected to Navigate since Tuesday.

We opened Navigate for SFTP data submissions on Tuesday and have ingested the majority of those new SFTP files. There remain some outstanding issues and we’re working alongside individual customers to clear these as soon as we can.

From the data submissions we have seen, the level of error rates in submitted data has halved and we are confident that Navigate’s improved accuracy will help to lower the rate of erroneous vehicle seizures by the Police. From a customer experience perspective, this should be viewed positively given the 129,000 roadside seizures for uninsured driving last year.

Navigate API and portal Go Live (Friday 3 May 2024)

We said yesterday that the API and the Navigate portal would not go live until Tuesday. We have, however, managed to resolve a number of critical issues and will make both of these available today. API is available now and the portal will go live later this afternoon.

We’ve created resources to help our Navigate portal users to familiarise themselves with the new environment. It is possible that some users may experience issues, but we have put in place a support team who will be available over the weekend to address issues such as password resets.

Looking ahead

We recognise that bringing these services online ahead of a Bank Holiday weekend brings with it some challenges, but many customers have asked for us to bring functionality online as soon as possible.

To further support our Police colleagues at the roadside dealing with potential uninsured drivers, we are opening our Police Helpline over the whole weekend (usually closed on Sundays and Bank Holidays).

As we work through the challenges of this significant implementation, we recognise that there will inevitably continue to be issues and we will have colleagues working over the weekend to address these as they arise.

Thank you to all our customers and stakeholders for your support, patience and collaboration over the course of this week.

We will continue to provide further updates from Tuesday via our microsite.