We're continuing to assess our readiness but are pushing forward towards our Launch Weekend ahead of Navigate Go Live for MID users on 29 April. 

Every step of the way over the past two years, we’ve supported customers prepare for their move to Navigate. So, we’re delighted to have exceeded our customer readiness criteria to allow us to move forward towards Go Live. Customers representing 98% of the market are now fully registered and tested and only a few customers have not completed this. 

We’re also satisfied that our police partners and other key stakeholders are prepared for their move to Navigate. 

We’ll now make our very final preparations for Launch Weekend that begins on Friday 26 April and runs until Sunday 28 April. During the weekend we’ll conduct the final migration of data from the MID into Navigate. Once that migration is complete, we’ll make extensive and thorough checks to ensure Navigate is working properly ahead of launch to customers at 8am on 29 April.  

In the event of unanticipated issues over Launch Weekend we’ll implement our plan to revert to the MID while these are resolved. 

Throughout our Launch Weekend, we’ll be sharing all customer updates on our dedicated microsite page that will be kept regularly updated. 

We’re hosting a virtual Q&A session on Launch Weekend on Wednesday 24 April from 10-12. Sign up here. 

Login credentials issued

MIDPortal users received their Navigate activation link via email by 6pm on Monday 22 April 2024. 

• It's very important that customers’ own information security team has whitelisted the following email addresses: noreply@idenity.mib and noreply@okta.com

• If the activation email has been blocked or auto-clicked by security software/firewalls it will need to be reissued by us

• If users have not received their activation email by 9am on Tuesday 23 April, please raise a ticket using our Contact Us form. 

If your organisation’s users experience issues with their activation email, we ask that your Information Security Team completes a Contact Us form with the mitigation steps they've taken, the support they need from MIB and their contact details. We’ll then contact them directly.