In May, to kickstart our transformative, two-year programme to replatform MID (Motor Insurance Database) and MIAFTR (Motor Insurance Anti-Fraud and Theft Register) the joint MIB/Wipro programme team met for our first stakeholder event.

The dynamic, collaborative day-long event at Wipro’s Innovation Centre in London, outlined milestones and enable partners and stakeholders to meet together in person at the start of this agile journey.

Our programme team is comprised of subject matter experts for each service as well as specialists in disciplines such as data governance to support a successful delivery and have been busy creating personas and understanding aspects of customer engagement with MID/MIAFTR.

The event marked the start of the discovery phase of the project which will focus on;

• setting out project timelines in more detail
• engaging with customers and stakeholders to define new ways of working with the new platform
• mapping the journey from ‘here to there’ together with planning delivery and migration. Our approach will be to enable migration to the new platform with minimal change and we’ll be working with all customers to understand what that looks like for them
• Establishing and analysing current interactions with MID and MIAFTR/behaviours/market shares/relationships.

Delegates heard how customer Focus Groups will play a key role in helping provide early insight into project development and in shaping how we migrate to the new platform. This, in turn, will help customers to better understand the likely impact on their resources and budgets.

Customer experience is invaluable to the project team and customers will be working alongside us throughout the two-year journey to create a flexible and adaptable service. And even if you’re not taking part in one of the focus groups we will keep you informed on progress.

This will include answers to the many questions that have been coming in and news of planned developments on communications including the creation of your dedicated project microsite.