Phase 2 Police FAQs

Why is MIAFTR useful for police forces?

MIAFTR was developed to help monitor vehicles written off for insurance purposes, trace and recover stolen vehicles and to detect fraud.

PNC markers show that a vehicle has been stolen, but not the details of any write-off categories (A,B,S,N) that have been assigned to a vehicle following an incident.

With PNC, stolen vehicle markers only remain for six years, regardless of whether a vehicle has been found. With MIAFTR, vehicle category markers remain forever. It's about a vehicle (not an individual) and therefore doesn't fall under GDPR.

How can I get access to MIAFTR?

Please email your request to cueandmiaftrmailbox@mib.org.uk

Can vehicle recovery staff who work on our behalf be given access to MIAFTR?

Yes. We’d class them as your delegated authority. They’re working on your behalf to handle vehicles in the recovery units. They’ll need to register for an account on Navigate. Email cueandmiaftrmailbox@mib.org.uk

Will Navigate have improved contacts for insurance companies?

Yes. Within our migration activity we’re thoroughly reviewing our insurer contacts.

We're also encouraging the use of centralised mailboxes for resilience purposes.

How will working practices between police and insurers be improved?

Within our migration activity ahead of Go Live we’re reviewing our insurance contacts and also reviewing working practices.

If you’re having difficulty contacting an insurance company, please email cueandmiaftrmailbox@mib.org.uk

Will the process of recovering vehicles be improved in Navigate?

As part of our post-Go Live enhancements we’ll consider areas for further improvement.

Do we need a Single Point of Contact (SPOC) in our police force for MIAFTR?

As part of our migration activities, we’re reviewing insurer/police force working practices.

How much does it cost to subscribe to MIAFTR?

There is no charge for police forces using, or subscribing to, MIAFTR.

Will the Law Enforcement Data service (LEDs) integration improve the MIAFTR data we can view ?

LEDs and PNC optimisation is being reviewed and further information will follow after Go Live.

Are there any plans to develop a Navigate app?

There are currently no plans to develop a MIAFTR app. But once we've replatformed MIAFTR into Navigate later this year, we'll explore and prioritise further enhancements with input from the industry and other stakeholders.

Can I submit a DPA request to obtain information?

Yes, but it is more beneficial to go directly to the insurers as they hold the source data.

Why are insurance companies putting claims on MIAFTR after the vehicle has been processed lawfully by the police force?

We encourage insurance companies to put claims onto MIAFTR within two days after a vehicle has been assessed. This is not a legal requirement and we're working with insurance companies to improve this process.