Our Frequently Asked Questions as your first step in finding the information you need.

We keep these regularly updated as more questions are added.

We also have User Guides in our Training section to help you use Navigate.

If you can’t find the answer you’re looking for then please follow these steps:

If you're a commercial policyholder, broker or agent please contact your own Insurer's helpdesk for support. You can find their details here.

If you're an Insurer or DA, please login to the Navigate portal and raise a request on the Help button and we’ll be happy to help.

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