MID Phase 1 - Replatforming MID

Below you’ll find links to Navigate training guides and videos that we created for MID users.

MIAFTR Phase 2 - MIAFTR replatforming

Please note if you're a MIAFTR customer these resources will be updated as we approach MIAFTR integration into Navigate in 2025.

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MIAFTR Navigate Insurer & DA Quick Start Guide

For Insurer & DA's using Motor Insurance Policy Data (formerly MID) to introduce Navigate and show changes and enhancements.

MIAFTR Navigate Insurer Helpdesk Quick Start Guide

For Insurer/DA Helpdesk users Level 2 and Level 3 to show changes and enhancements when managing policyholders 

MIAFTR Navigate Policyholder Quick Start Guide

For Policyholders for Motor Insurance Policy Data (formerly MID data) to introduce Navigate as the new home of MIDUpdate along with changes and enhancements.

MIAFTR Catering to the diverse needs of our users, our User Guides have easy chapters that contain role specific tasks. The guides offer a practical and task driven approach to help you effectively use Navigate’s functionality and features at your own pace. 

MIAFTR Navigate Organisation & Branch Admin User Guide

For Organisation and Branch Admin Users to show how to manage organisation, branches and users.

MIAFTR Navigate Insurer & DA User Guide

For Insurers & DA's to show how to use Motor Insurance Policy Data (formerly MID data) within Navigate.

MIAFTR Navigate Policyholder User Guide

For Policyholders using Motor Insurance Policy Data (formerly MID data) to show how to use Navigate for updating and managing commercial/fleet policies.

MIAFTR Policyholder Standard File Transfer User Guide (Attended File Transfer).

For Fleet and Commercial policyholders to bulk update vehicles on a policy via the Navigate portal.

MIAFTR SFTP User Guide

For insurers and DAs who submit data via SFTP.

MIAFTR TTS Report User Guide

For Navigate users to access their Time to Supply (TTS) reports within Navigate portal.

MIAFTR Q&A drop-in sessions 

To give all our users confidence in their abilities within Navigate, we hosted FIVE Q&A drop-in sessions throughout April.  

Tailored to different user groups, our subject matter experts were on hand to answer questions. Session dates were provided to organisation’s key contacts.

Our final Q&A session from 10-12 on Wednesday, 24 April is about Launch Weekend. Sign up for the virtual session here. 

MIAFTR Can’t make a Q&A? Don’t worry! All sessions will be recorded, and the key questions will be included in our FAQ section. 

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