Phase 1 - Replatforming MID

Below you’ll find links to Navigate training guides and videos that we created for MID users.

Phase 2 - MIAFTR replatforming

Please note if you're a MIAFTR customer these resources will be updated as we approach MIAFTR integration into Navigate in 2025.

Here's a short video to introduce you to Navigate.

Our Quick Start guides can be used when users first log into Navigate on Day 1. They’ll ensure transition from MIDPortal to Navigate is as smooth as possible!

Navigate Insurer & DA Quick Start Guide

For Insurer & DA's using Motor Insurance Policy Data (formerly MID) to introduce Navigate and show changes and enhancements.

Navigate Insurer Helpdesk Quick Start Guide

For Insurer/DA Helpdesk users Level 2 and Level 3 to show changes and enhancements when managing policyholders 

Navigate Policyholder Quick Start Guide

For Policyholders for Motor Insurance Policy Data (formerly MID data) to introduce Navigate as the new home of MIDUpdate along with changes and enhancements.

Catering to the diverse needs of our users, our User Guides have easy chapters that contain role specific tasks. The guides offer a practical and task driven approach to help you effectively use Navigate’s functionality and features at your own pace. 

Navigate Organisation & Branch Admin User Guide

For Organisation and Branch Admin Users to show how to manage organisation, branches and users.

Navigate Insurer & DA User Guide

For Insurers & DA's to show how to use Motor Insurance Policy Data (formerly MID data) within Navigate.

Navigate Policyholder User Guide

For Policyholders using Motor Insurance Policy Data (formerly MID data) to show how to use Navigate for updating and managing commercial/fleet policies.

Policyholder Standard File Transfer User Guide (Attended File Transfer).

For Fleet and Commercial policyholders to bulk update vehicles on a policy via the Navigate portal.

SFTP User Guide

For insurers and DAs who submit data via SFTP.

Supporting Policyholder Users Navigate Helpdesk Guide

For insurer helpdesks to support their policyholders to access Navigate.

TTS Report User Guide

For Navigate users to access their Time to Supply (TTS) reports within Navigate portal.

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