From Monday 22 April, all active MIDportal users (including Policyholders) received an email to activate their Navigate portal account.

All users (including policyholders) that were migrated over to Navigate received an activation link.

The activation email was sent from noreply@identity.mib.org.uk and looks like the screenshot below.

• After clicking the link, users will be prompted to set up their password and security question and will not be prompted to set up 2FA.
• Users will automatically be enrolled with 2FA using the email address associated to their account.
• When users log in to the Navigate portal they will receive a verification code to the email address associated with their account which they will need to use to verify themselves. If users wish to use a mobile number for verification instead of an email, this option will be available through the account management page.

Important information about the activation link

The activation link is single use only and is valid for 90 days.

Not received your activation email?

• Ensure you check your SPAM/Junk folder for this email.
• It is very important that your information security team has whitelisted the following email addresses: noreply@identity.mib.org.uk and noreply@okta.com.
• If your activation email has been blocked or auto clicked by security software/firewalls it will need to be reissued by MIB. You can request a resend by raising a ticket using our Contact Us form.

If you have not received your activation email let us know using our Contact Us form.

Please reach out to engagement@mib.org.uk if you have any further questions.

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