Your Engagement Team - with you every step of the way.
Our Navigate Engagement team is here to support customers with Phase 2 of our Navigate programme - replatforming MIAFTR in 2025.
Navigate is now live for all former MID users. We're now operating in a Business as Usual (BAU) status.
If you need to contact the Navigate BAU team you can raise a ticket in the Navigate portal using the Help button.
If you have a question about the MIAFTR replatforming, please email our engagement team at engagement@mib.org.uk.
Meet your team
Webinars to support you
We know how useful it is for customers to hear our progress directly from members of our programme team and ask questions.
Webinars and workshops will be used throughout 2025 to keep you up to date on progress.
Our last webinar was:
Navigate Phase 2 - Key Changes for Customers
21 January 2025 1pm
Browse the presentation deck here or watch the recording of the webinar here
Demo video
During Webinar 2 we shared a short demo of the Navigate portal.
You can watch that 10 minute, Introduction to Navigate portal for MIAFTR Users video here.
Want to share the demo video with colleagues?
Copy and paste the URL below into your browser.
https://vimeo.com/1047833651/5ea50d45dc
Catch up on Webinar 1 . . .
We hosted our first webinar of Phase 2 - An Introduction to Navigate Phase 2 - for all MIAFTR customers on Thursday, December 5, 2024.
You can watch the session here.
Just want to look at the slides...? You can see the deck from Webinar 1 here.
Your monthly Bulletin
Don't miss your monthly update!
We publish a Bulletin each month to give you the very latest information from our programme.
Read our latest edition here.
The newsletter contains all the very latest news and information you need on our Navigate programme
Sign up to receive it here.
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