This page provides information about the enhancements made to Navigate since the platform moved into Business As Usual (BAU) status on 30 August 2024.

More than 40,000 individuals have now been using Navigate in ‘Business As Usual’ for six months, submitting and enquiring on motor policy information migrated last year from the Motor Insurance Database (MID). 

Over that period, our dedicated Navigate support team has been focused on resolving minor outstanding issues (bugs), improving and enhancing the service and working with customers to resolve any issues arising. We've received and resolved 1,500 service tickets and made almost 160 changes to Navigate. 

We've also rolled-out new, enhanced, Time to Supply (TTS) reporting on the two A76 areas that have associated sanctions – personal policy data (old MID1) and fleet and commercial policy data (old MID2).  

However, we’re sorry that our work to resolve the ongoing issue with the FR50 report is taking longer to address than we originally anticipated. We're aware that it's important for commercial customers. We're treating it as high priority and will issue an update soon. 

To keep existing Navigate customers updated, we already share emails and notifications. And our support team liaise with individual customers on their specific queries.

Going forward, we’ll also provide regular updates in our monthly Bulletin on our ongoing improvement work. 

...