We’ve invested in the Navigate programme to provide the modern data services  that our industry deserves and needs.

We’ve listened to your frustrations with the limitations of our current, data services. And we’ve consulted widely across our industry to hear what we need to do to provide the modern, data services you deserve.

During that consultation journey we talked to many customers and stakeholders about what they need from Navigate. Thank you to everyone who was part of that conversation.

The Motor Insurance Database (MID) had served the insurance industry and our partners for more than 23 years. But it was an ageing platform with stability issues and limited functionality for users.

Our goal is to give customers what they rightly expect from modern digital services – real-time and self-service capability, comprehensive search functionality, and intuitive fraud detection. On 30 April 2024 we launched Navigate - a modern, cloud data platform with a unified user portal.

Navigate is a modern, scalable, self-serve cloud platform with a unified user portal. A better, long-term solution for customers.

Navigate will be able to deliver EIGHT future key benefits

• Real-time data – the capability to move to an API upload, enabling real-time data supply. 

• Self-service capability – an ability for organisations to manage and control their users and ability for users to access functions themselves.

• Improvements for the future - functional capabilities will be developed, e.g.  short-term policies and improved multi-vehicle policy data capture.

• Sophisticated search capability - for example multiple ways to search data.

• A unified portal for all enquiries - register once for multiple services.

• Improved reporting capability - and the ability for organisations to tailor their own reporting.

• Service Support - technical support will be available 24/7/365. 

• Data ingestion and search improvements – the capability for organisations to enrich their risk management decisions and enhance counter fraud detection activities.

Navigate is an agile, scalable and unified solution that brings our MID and MIAFTR data services together onto a single platform in 2024.

Programme Lead Sarah Edwards explains: “This is a huge opportunity for us. We’re building this platform with MID and MIAFTR in mind but it's architecturally capable and scalable to be lots more.  What we’re building is a solution that meets the needs that we have now but also is capable of meeting our needs in the future.”

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